Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about Soaxa and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

·  We typically process orders within 1-3 business days. Standard shipping within the United Kingdom takes an estimated 3-7 business days.

2. Do you offer international shipping?

· Currently, Soaxa only ships to addresses within the United Kingdom. We do not offer international shipping at this time.

3. How can I track my order?

· Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

 Return and Refund FAQs

1. What is your return policy?

· We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

2. How do I initiate a return?

· To start a return, please contact our customer support team, and we will provide you with return instructions and, if applicable, a return authorization.

 3. What is your refund process?

· Once your return is received and approved, we will process your refund, typically within 5 to 7 business days. The refund will be applied to your original payment method.

 Payment FAQs

1. What payment methods do you accept?

·  We accept Stripe Payments, which includes major credit and debit cards such as Visa, MasterCard, and American Express.

 2. Is my payment information secure?

·  Yes, we prioritize the security of your payment information. We use Stripe Payments, which employs encryption and industry-standard security measures to protect your data.

 3. Do you charge sales tax?

· We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

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