Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about Soaxa and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

Order Processing Time

• Orders are processed and prepared for shipment within 1–2 business days (Monday–Friday).

Shipping & Transit Time

• Once shipped, standard delivery typically takes 5–8 business days (Monday–Friday), depending on your location within the Sweden.
• Orders are shipped via trusted carriers to ensure reliable delivery.

Total Delivery Time

• From the time you place your order, please expect a total delivery window of 6–10 business days, including both processing and transit.

2. Do you offer international shipping?

Currently, Soaxa™ only ships to addresses within the Sweden. We do not offer international shipping at this time.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

 Return and Refund FAQs

1. What is your return policy?

We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

2. How do I initiate a return?

To start a return, please contact our customer support team, and we will provide you with return instructions and, if applicable, a return authorization.

 3. What is your refund process?

Once your return is received and approved, we will process your refund, typically within 5 to 7 business days. The refund will be applied to your original payment method.

 Payment FAQs

1. What payment methods do you accept?

Soaxa™ offers a variety of payment options to suit your preferences, including:

 Credit/Debit Cards: We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro

 Digital Wallets: For added convenience, we support digital payment platforms, including:

• PayPal
• Apple Pay
• Google Pay

 2. Is my payment information secure?

Yes, we prioritize the security of your payment information. We use Stripe Payments, which employs encryption and industry-standard security measures to protect your data.

 3. Do you charge sales tax?

We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

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