Privacy policy
🔒 Privacy Policy
At Soaxa (“Site”, “we”, “us”, or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit Soaxa.shop, place an order, or interact with our services.
By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
🔄 Updates to This Privacy Policy
🗓️ The “Last Updated” date will be revised when changes occur.
🌐 The updated policy will be posted on our website.
📧 If legally required, we may notify you directly (for example via email).
🔎 We encourage you to review this page regularly.
📊 Information We Collect
The information we collect depends on how you interact with our Site.
👤 Information You Provide Directly
🧑 Personal details – name, phone number, billing and shipping address, email address.
🛒 Order details – purchases, payment confirmations, delivery instructions.
💬 Customer support messages – details shared when contacting us.
❤️ Wishlist & cart information – items saved for later purchase.
🌐 Information Collected Automatically
When you browse our Site, certain information is collected automatically using cookies and similar technologies:
💻 Device type and browser information
📍 IP address and approximate location
📄 Pages viewed and time spent on pages
🛍️ Products viewed, added to cart, or abandoned
📈 General website interaction data
This helps us improve performance and enhance your shopping experience.
🤝 Information from Third Parties
We may receive limited information from trusted partners:
💳 Payment providers – payment verification and fraud prevention
🚚 Shipping partners – delivery coordination
📢 Marketing partners – personalized offers and promotions
📌 How We Use Your Information
🛒 Order Processing
💳 Confirming and processing payments
📦 Arranging shipping and handling returns
📧 Sending order confirmations, invoices, and delivery updates
⭐ Improve Shopping Experience
📊 Understanding product popularity
🎯 Personalizing recommendations and promotions
📈 Improving website design and navigation
🎧 Customer Support
📩 Responding to inquiries
⚙️ Resolving issues related to payments, shipping, or returns
📣 Marketing & Communication
📧 Sending promotional emails (only with your consent)
📢 Displaying relevant ads on our site or partner websites
❌ Option to unsubscribe from marketing at any time
⚖️ Legal & Security
🛡️ Prevent fraud and unauthorized transactions
📜 Comply with legal obligations
📑 Enforce our Terms & Conditions
🍪 Cookies & Tracking Technologies
We use cookies and similar technologies to:
⚙️ Remember your preferences
🛒 Keep items in your shopping cart
📊 Analyze site traffic and performance
🎯 Show relevant advertising
You can disable cookies in your browser settings, but some features (such as checkout) may not work properly.
🔗 Sharing Your Information
We respect your privacy and do not sell your personal information.
Information may be shared only when necessary:
🧾 Service providers – payment processors, IT services, shipping companies
📢 Marketing partners – when you consent to promotional activities
⚖️ Legal authorities – when required by law
🏢 Business transfers – mergers, acquisitions, or restructuring
All partners are required to protect your data and use it only for agreed purposes.
💬 User-Generated Content
If you post reviews, comments, or other content on Soaxa.shop, that information may be visible to other users. Please share responsibly.
👶 Children’s Privacy
🚫 Our services are not intended for children under 13 years old.
We do not knowingly collect personal data from minors. If such information is discovered, it will be removed.
🛡️ Security & Data Retention
🔐 We use industry-standard security measures to protect your data.
⚠️ However, no online system is completely secure.
Your information is kept only as long as necessary to:
📦 Complete transactions
🎧 Provide support
⚖️ Meet legal obligations
⚙️ Resolve disputes
When no longer required, data is securely deleted.
👤 Your Rights
Depending on your location, you may have the right to:
📄 Access your personal data
✏️ Correct inaccurate information
🗑️ Request deletion of your data
⛔ Restrict certain data processing
📧 Opt-out of marketing communications
To exercise these rights, please contact us using the details provided below.
🌍 International Data Transfers
If you access our Site outside the United States, your information may be processed in countries with different data protection standards. Legal safeguards are used to protect your data.
⚠️ Complaints
If you have concerns about how we process your data:
📩 Contact us directly first so we can resolve the issue.
⚖️ You may also have the right to contact your local data protection authority.
📞 Contact Us
For any questions about this Privacy Policy or how your data is handled:
🏢 Business Name: Soaxa
📍 Address: 41 Rue du Dr Gigon, 23300 La Souterraine, France
📞 Phone: +33 5 55 63 95 00
📧 Email: support@soaxa.shop
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CEST)