Refund policy
🔄 Refund & Returns Policy
At Soaxa, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, our Refund & Returns Policy ensures a simple and transparent process.
📦 Return Eligibility
📅 You have 60 days from the delivery date to request a return.
Items must be in their original condition:
👕 Unworn or unused
🏷️ Tags attached (if applicable)
📦 Original packaging
🧾 Receipt or proof of purchase required
📩 How to Start a Return
📧 Contact us at support@soaxa.shop to request a return.
📄 Once your return is approved, we will provide:
🏷️ A return shipping label
📋 Detailed instructions on how to return your parcel by mail.
📍 Return Address
📬 41 Rue du Dr Gigon, 23300 La Souterraine, France
⚠️ Important:
📦 A return label is included in every package but is only valid after your return request is approved.
❌ Items returned without prior approval will not be accepted.
⚠️ Damaged, Defective, or Incorrect Items
🔎 Please inspect your order upon delivery.
If an item is:
💔 Damaged
⚙️ Defective
📦 Incorrect
📩 Contact us immediately so we can resolve the issue.
💰 Refunds are available for both defective and non-defective items according to this policy.
🚫 Non-Returnable Items
Unfortunately, we cannot accept returns for:
🎁 Gift cards
🏷️ Promotional or discounted items
🛠️ Special orders
✨ Personalized items
📩 Please contact us if you have questions about a specific item.
🔁 Exchanges
⚡ The fastest way to get what you need:
📦 Return the unwanted item
🛒 Place a new order once the return is approved
💳 Refunds
📦 Once we receive and inspect your return, we will notify you about approval or rejection.
✅ If approved:
💰 Refund will be issued to your original payment method
⏳ Processing time: within 7 business days
🏦 Some banks or credit card providers may take additional time to process the refund.
📩 If 7 business days have passed since approval and you have not received your refund, please contact: support@soaxa.shop
💸 Restocking Fees
✅ No restocking fees are charged for returned items.
🛡️ Expired Items
🔎 Our staff carefully checks every package to ensure items are not expired or close to expiry.
⚠️ If you receive an expired product, you are entitled to a full refund under this Refund & Returns Policy.
📋 Contact Information
🏢 Business Name: Soaxa
📍 Address: 41 Rue du Dr Gigon, 23300 La Souterraine, France
📞 Phone: +33 5 55 63 95 00
📧 Email: support@soaxa.shop
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CEST)