Frequently Asked Questions
❓ Frequently Asked Questions (FAQ)
At Soaxa, we want your shopping experience to be smooth and worry-free. Below are answers to some of the most common questions our customers ask.
🛍️ 1. What types of products do you offer?
We carry a wide variety of high-quality products, including:
🍎 Fresh produce (Maternity)
We continue expanding our catalog so you can find both everyday essentials and unique specialty items in one place.
🚚 2. Is shipping really free?
Yes! We proudly offer FREE nationwide shipping across France
✔ No hidden fees
✔ No minimum purchase required
⏱️ 3. How long does delivery take?
📦 Standard shipping time: 3–6 business days
📧 Once your order ships, you’ll receive an email with a tracking number so you can follow your package.
💰 4. Are prices inclusive of taxes and shipping?
🧾 Taxes: Product prices include applicable sales tax where required by law.
🚚 Shipping: Always FREE, regardless of order size or weight.
🔄 5. What’s the return and refund policy?
We offer a 60-day return policy on eligible items.
📩 To request a return, contact: support@soaxa.shop
Return requirements:
📦 Item must be unused
🏷️ Original packaging included
🧾 Proof of purchase required
Once approved, you will receive a prepaid return shipping label.
📮 6. Who covers return shipping costs?
✔ Our responsibility:
If the item is damaged, defective, or incorrect, we cover return shipping.
👤 Customer responsibility:
If the return is due to ordering the wrong item, size, or color, the customer covers return shipping.
🔒 7. What personal data do you collect?
When you shop with France, we may collect:
👤 Basic details (name, email, phone number, shipping address)
💳 Payment information (securely processed by payment partners)
📊 Browsing activity using cookies and analytics tools
This helps us process orders and improve your experience.
🛡️ 8. Can I opt out of data sharing?
Yes. You can opt out of certain marketing or data-sharing activities at any time.
📄 See the “Your Privacy Choices” section of our Privacy Policy for instructions.
🍪 9. Are cookies and tracking tools used?
Yes, like most online stores we use cookies to:
🛒 Remember items in your cart
🎯 Personalize your shopping experience
📊 Improve site performance
📢 Run analytics and marketing campaigns
You can disable cookies in your browser settings if you prefer.
📦 10. How do I track my order?
Tracking your order is easy:
1️⃣ Visit the Track Your Order page on our website
2️⃣ Enter your order number and email address
3️⃣ View real-time shipping updates
📧 We will also send tracking updates by email once your order ships.
📋 Contact Information
🏢 Business Name: Soaxa
📍 Address: 41 Rue du Dr Gigon, 23300 La Souterraine, France
📞 Phone: +33 5 55 63 95 00
📧 Email: support@soaxa.shop
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CEST)