Shipping policy
🚚 Shipping Policy
At Soaxa, we want to make sure your shopping experience is smooth and worry-free. This Shipping Policy explains how we process, ship, and deliver your orders within France.
Currently, we only ship within France.
⏱️ Processing & Handling Time
🕒 Orders are processed same day until 5:00 PM or the next business day.
📦 Processing time is 1–2 business days after the order is placed.
📅 We operate 5 days a week (Mon–Fri) so your orders are handled quickly.
⚠️ During busy periods (holidays, sales, etc.), processing may take slightly longer, but we always aim to ship as fast as possible.
🚀 Shipping & Delivery Times
📤 Once your order is processed, it will be shipped through one of our trusted carriers.
🚚 Standard: 2–4 business days
⏳ Total Delivery Time:
Processing (1–2 days) + Transit (2–4 days) = 3–6 business days
⏰ Cut-off Time
🕕 Orders placed after 5:00 PM (CEST) will be processed the following day.
💰 Shipping Costs
France Orders: Flat Shipping at €6.99
🧾 Sales tax (if applicable) is included at checkout
✅ No hidden charges
📍 Order Tracking
📧 After your order ships, you will receive a confirmation email with a tracking number.
🔎 You can track your package in real time through the carrier’s website.
🚛 Shipping Carriers
We work with reliable delivery partners to ensure safe and fast shipping:
📦 UPS
📬 USPS
✈️ DHL
🔄 Carriers are automatically selected based on destination, package size, and delivery speed.
⚠️ Lost, Damaged, or Missing Items
📩 If your package is lost, delayed, or arrives damaged, please contact our support team within 60 days of delivery.
🔍 We will investigate with the carrier and arrange a replacement or refund according to our Returns & Refund Policy.
🛡️ Product Quality & Expired Items
✔️ Every item is carefully checked before shipping to ensure it is in perfect condition and within its expiry date.
⚠️ If you receive an expired or defective product, you are entitled to a full refund or replacement under our Return & Refund Policy.
🌍 International Shipping
🚫 Currently, we do not offer international shipping.
🚀 We are working on expanding our services in the future.
📋 Contact Information
🏢 Business Name: Soaxa
📍 Address: 41 Rue du Dr Gigon, 23300 La Souterraine, France
📞 Phone: +33 5 55 63 95 00
📧 Email: support@soaxa.shop
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CEST)